- The motor is warranted for 10 years from the date of original purchase.
- Other parts are warranted for 5 years from the date of original purchase.
- Spare parts: 12 months from the date of original purchase.
- Coverage is valid only with proof of purchase from HUROM MALAYSIA or our Authorized Dealers only. [No international warranty available]
- Service charges will apply depending on the repair mode. Any spare parts out of warranty will need to be purchased separately.
- Gentle Reminder: Kindly refer to our Q&A session for regular problems. If the issue persists, please reach out to us through the steps below.
FAQ
Return Policy
Products/Services Questions
Account Questions
Technical Questions
Contact Questions
Returns and Exchanges
What is your return policy?
- The motor is warranted for 5~10 years (depending on purcahse model) from the date of original purchase.
- Spare parts: 12 months from the date of original purchase.
- Coverage is valid only with proof of purchase from HUROM MALAYSIA or our Authorized Dealers only. [No international warranty available]
- Service charges will apply depending on the repair mode. Any spare parts out of warranty will need to be purchased separately.
- Gentle Reminder: Kindly refer to our Q&A session for regular problems. If the issue persists, please reach out to us through the steps below.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
Please note: We will charge shipping fees if the return occurs due to a simple change of mind.
Returns Policy
If you are not completely satisfied with a Hurom purchase or gift for any reason, Hurom welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns made from 31-60 days after purchase are eligible for online store credit (if returned by mail) or store credit (if returned in-store). To complete the return, you must have a proof of purchase.
1. What is a slow juicer, and how does it work?
A slow juicer, like Hurom's, uses an auger to crush and press fruits and vegetables at low speeds (43–90 RPM), mimicking hand-squeezing. This process minimizes heat and oxidation, preserving nutrients and yielding more juice with less pulp.
2. Do I need to pre-cut fruits and vegetables before juicing?
While Hurom's self-feeding hoppers can handle larger pieces, it's recommended to cut produce into manageable sizes to ensure optimal juicing performance and prevent potential jams.
3. Can Hurom juicers handle leafy greens and nuts?
Yes, Hurom juicers are designed to efficiently juice leafy greens, nuts, and even make nut milks, smoothies, and sorbets, offering versatility beyond just fruit and vegetable juicing.
4. How do I clean my Hurom juicer?
Hurom juicers feature Easy Clean technology, allowing for quick rinsing under water without the need for scrubbing. For thorough cleaning, disassemble the parts and wash them with warm water and the provided cleaning brush.
5. What warranty do Hurom products come with?
Hurom offers a 10-year warranty on the motor and a 2-year warranty on other parts for most models. Always refer to the specific product's warranty details for precise information.
6. How can I make a warranty claim?
To initiate a warranty claim, contact Hurom Malaysia's customer service at hurommalaysia24@gmail.com with your proof of purchase and a description of the issue. They will guide you through the process.
7. Do Hurom juicers come with a recipe book?
Yes, many Hurom juicers include a recipe book to help you get started with various juice blends, smoothies, and other creations.
8. Can I use my Hurom juicer to make baby food or nut butters?
Absolutely! Hurom juicers are versatile and can be used to make baby food, nut butters, and even tofu, depending on the model.
1. How do I create a Hurom Malaysia account?
To create a customer account on our store:
- Click on the "Account" or "Log in" link at the top of our website.
- Select "Create Account".
- Fill in your details, including name, email address, and a secure password.
- Click "Sign Up" to complete your registration.
Creating an account allows you to track orders, save favorite products, and receive exclusive offers.
2. How can I reset my password?
If you've forgotten your password:
- Go to the "Account" or "Log in" page.
- Click on "Forgot your password?".
- Enter the email address associated with your account.
- Check your inbox for a password reset email and follow the instructions provided.
If you don't receive the email within a few minutes, please check your spam or junk folder.
3. How do I update my account information?
To update your account details:
- Log in to your account.
- Navigate to "Account Settings" or "Profile".
- Edit the necessary fields, such as your shipping address, contact information, or payment methods.
- Save the changes to update your account.
Keeping your information current ensures accurate order processing and timely deliveries.
4. How can I view my order history?
To access your past orders:
- Log in to your account.
- Go to the "Order History" or "My Orders" section.
- Browse through your previous purchases, including order dates, items bought, and order statuses.
This feature helps you keep track of your purchases and manage returns or exchanges.
1. What voltage and frequency do Hurom juicers operate on?
Hurom juicers are designed for:
- Voltage: 220V – 240V
- Frequency: 50Hz – 60Hz
Ensure your electrical supply matches these specifications to avoid damage to the juicer.
2. How long can I use my Hurom juicer continuously?
Hurom juicers are rated for continuous use up to 30 minutes
It's advisable to allow the juicer to cool down after each session to maintain optimal performance and longevity.
3. How do I troubleshoot common issues with my Hurom juicer?
Common issues and solutions include:
- Juicer not turning on: Check if the juicer is properly assembled and the safety switch is engaged.
- Juicer stops during operation: Ensure the hopper is not overloaded and the auger is not jammed.
- Difficulty extracting juice: Use the reverse function to clear any blockages.
- Excessive noise or vibration: Check for loose parts or debris inside the juicer.
For detailed troubleshooting steps, you can go to our Troubleshooting page.
4. Can I use frozen fruits or hard vegetables in my Hurom juicer?
It's not recommended to use frozen fruits or hard vegetables like carrots or beets, as they can damage the juicer's components. Always use fresh, thawed ingredients for optimal performance and to prevent potential damage.
Call us
Contact our customer service representative
Phone call: +60123006977
Whatsapp: +60123006977
Email: hurommalaysia24@gmail.com
