1. Where does Hurom ship to?
We deliver throughout Malaysia, including West Malaysia and East Malaysia.
2. How much is the shipping cost?
Shipping fees are charged at a flat rate per order:
West Malaysia: RM15
East Malaysia: RM35 / RM48, depending on location
All orders are shipped from our warehouse in Shah Alam, Selangor.
3. How long does delivery take?
Orders are delivered via GDEX.
West Malaysia: 3–4 working days
East Malaysia: 4–5 working days
Delivery times are estimated and may vary during peak periods, public holidays, or unforeseen circumstances.
4. When will my order be shipped?
All products are ready stock, and orders are usually shipped within 2 working days after order confirmation.
Once your parcel has been shipped, you will receive an email notification with your tracking number.
If your order does not arrive within the estimated delivery period, you may contact GDEX using the tracking number provided or leave us a message at [www.hurom.com.my](http://www.hurom.com.my) for assistance.
5. I need the order fast. Can I pick it up from you?
Yes. Self-pickup is available at our warehouse in Shah Alam, Selangor, from Monday to Friday, 10:00 AM–4:00 PM.
Please leave a note during checkout stating that you would like to pick up your order personally.
We will contact you via email or WhatsApp once your order is ready for pickup.
6. Why is the tracking number not showing up in the system?
GDEX may take approximately 24–48 hours to update the tracking information in its system.
It is normal if no delivery status appears immediately after your parcel has been shipped. If you are still unable to track your parcel after this period, please contact us for assistance.
